Online Banking and Mobile App

Digital Banking just got better!

We’ve expanded the convenience of 1stPay

1stPay+ Powered by BiMPay

Your banking is faster, more flexible, and more convenient, all at your fingertips.

Now, you can send and receive money instantly not just within CIBC, but also with accounts at participating banks and credit unions across Barbados.
Simple, seamless, and secure.


Send money smarter, faster and farther

Linking The BiMPay Wallet

To use the separate BiMPay App, you will need to:

  •  Link your account to the BiMPay App and generate a secure ‘Token/Access Code’ from within  CIBC Caribbean Online Banking and our Mobile App and
  • Enter it manually into the BiMPay App

Steps to link the BiMPay Wallet:

  1. Log in to 'Online Banking' or our ‘Mobile App’
  2. From the Accounts screen, click 'Transfers'
  3. Select '1stPay', then go to '1stPay+ Settings'
  4. Choose 'Link to External App'
  5. Select the account to be linked and click Get Token/Access Code’
  6. Complete verification when prompted - including OTVC if required 
  7. Copy the token/access code shown
  8. Open the BiMPay App and enter the code there to complete the link

Important notes:

  • The code must be copied from your Mobile App and entered into BiMPay App
  • The linking process is completed within the BiMPay App, not the CIBC Caribbean Mobile App
  • There is no automatic linking between the two apps – it must be done manually 
  • Clients must access their Online Banking and Mobile App profile to receive the token/access code 
  • The OTVC is part of the process before the token code is displayed 
  • This feature is intended for clients who want to use the separate BiMPay App

 

Adding an alias

You can access the BiMPay services from CIBC Caribbean Online Banking and our Mobile App.

Mobile App:

  1. Log in to our ‘Mobile App’
  2. Go to >Transfers > 1stPay > 1stPay+ > Settings
  3. Manage Alias
  4. Click Add alias and follow the prompts

Online Banking:

  1. Log in to "Online Banking"
  2. Go to Preferences > 1stPay+ (Alias Settings)
  3. Select Add alias and follow the prompts 

 

To add a 1stPay+ alias, follow the steps below:

Request to Transfer

It’s a feature that allows you to request money from someone else.  Here’s how:  

  1. Log in to ‘Online Banking’ or our ‘Mobile App’
  2. Go to >Transfers > 1stPay > 1stPay+ > Request a Transfer
  3. Select the relevant alias type
  4. Enter and verify the alias
  5. Enter the amount
  6. Select the receiving account 
  7. Select the ‘Request Now’ button
Sending a 1stPay+ transfer

It’s a feature that allows you to send money to someone else.  Here’s how:  

  1. Log in to ‘Online Banking’ or our ‘Mobile App’
  2. Go to >Transfers > 1stPay > 1stPay+ > Send a Transfer
  3. Select the account you are sending from
  4. Select the alias type > Enter alias
  5. Enter the amount
  6. Select the purpose of transfer
  7. Select the ‘Transfer Now’ button
Receiving a 1stPay+ transfer

It’s a feature that allows others to request funds from you.  You will receive an alert via push notification, (if it is enabled) or email.

You may accept or reject that request, here’s how:

  1. Log in to ‘Online Banking’ or our ‘Mobile App’
  2. Go to >Transfers > 1stPay > 1stPay+ > Requests
  3. Select the relevant ‘Request’
  4. Click ‘Accept’ to send the funds orReject’ to decline

A push notification is a short, real-time message sent from an app or website to a user’s device, to deliver timely updates, alerts, or offers.

Here’s how to enable push notifications:

  1. Click on the hamburger menu (the 3 dashes at the top left of screen)
  2. Click on ‘Settings’
  3. Click on ‘Push Notifications’
  4. Slide dial to the right to enable

In addition, there is an ‘activity tab’ within Online Banking or our Mobile App where clients can see all the requests they have received and are pending a response.

Recalling a Transfer

This is a feature that allows you to recall a transfer if you sent funds in error, whether with the incorrect amount or payee. Here’s how:

  1. Log in to ‘Online Banking’ or our ‘Mobile App’
  2. Click on Transfers > Transfer History
  3. Select the relevant transaction
  4. Choose ‘Request Recall’ button
  5. Select the ‘Reason’ for recall
  6. Select ‘Submit request’

 

A ‘Recall’ must be initiated within 48 hours of the transfer.  After this period, the recall button disappears from the transaction in your history.  

 

Please note, once a payment has been successfully processed, it is considered final and irrevocable. As such, though the client may recall a transfer, the return of the funds is not guaranteed, and it is at the discretion of the recipient, who can accept or reject the client’s request.  If a request is rejected, the client has the option to contact the payee directly and request they return the funds or file a formal ‘dispute’ by logging their request through our Resolution CentreFull details on the dispute management process will be shared shortly.

Receiving a Recall Request

It’s a feature that allows others to request funds from the client.  Our clients will receive an alert via push notifications, (if it is enabled) or email.

If someone sends you a recall request, you can follow the steps below to accept or reject the Recall:  

  1. Log in to ‘Online Banking’ or our ‘Mobile App’
  2. Go to >Transfers
  3. Select the ‘Incoming Recalls’ to view relevant recalls
  4. Select relevant recall requests
  5. Click ‘Accept’ to confirm or ‘Reject Recall’ to decline the request 
Instant Payment

Enjoy simplified transfers with Instant Payment and Urgent options.

Use this transfer option when you need to:

  • Perform Recurring transfers
  • Send transfers using an account number
  • Send transfers ‘Up to and Over’ 500k
  • Make a credit card or loan payment

 

Here’s how:

  1. Log in to ‘Online Banking’ or our ‘Mobile App’
  2. Go to >Transfers 
  3. Select ‘Customer of another bank in my country’
  4. Select ‘Account’
  5. Select ‘Beneficiary’
  6. Add the amount of the transfer
  7. Select Transfer method – ‘Instant Payment’ or ‘Urgent’
  8. Select ‘Purpose’ of the transfer
  9. Select ‘Transfer Now’ or ‘Set up Scheduling’

Let's answer your 1stPay+ & Domestic Transfer questions


1stPay+ is .

BiMPay is an industry standard from the Central Bank of Barbados that is available on CIBC Caribbean’s digital banking platforms.

Terms and Conditions apply


Domestic Transfers

We’ve simplified your options to two powerful choices

Sending money has never been easier.

Transfers between other banks and credit unions using an account number.

Instant Payment: Powered by BiMPay

Daily Limit:
Up to BBD40k 

Per transaction Limit:
Up to BBD20k

Instant transfers are forwarded to the payee's bank within 3 minutes of the transfer being submitted, 24 hours a day, 365 days a year. 

 

Please ask the beneficiary to share their correct account number and branch details as displayed on their bank's platform to ensure higher success rates

Urgent (RTGS*)

High value transfers - Up to and over BBD500k

 

* A fee of BDS$10 is applied to Urgent Transfers. 

There is no guarantee that the payee's account will be credited on the same day that the funds are forwarded to their bank. 

Over BDS$500,000 can be  transferred in one transaction. 

Urgent transfers sent before the submission deadline are forwarded to the payee's bank on the same day.

Urgent transfers sent after the submission deadline are forwarded to the payee's bank on the next business day. 

Transfers sent on weekends/public holidays will be forwarded to the payee's bank on the next business day.

Transfers to credit cards and loan accounts will be rejected automatically.

Please ask the beneficiary to share their correct account number and branch details as displayed on their bank's platform to ensure higher success rates

Instant Payment is .

BiMPay is an industry standard from the Central Bank of Barbados that is available on CIBC Caribbean’s digital banking platforms.

Terms and Conditions apply


If you’ve recently tried to make an online transfer to another local bank or credit union account and it was returned, here're tips to help you update the account format details so you can transfer funds successfully.

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