• Use our Resolution Centre via cibccaribbean.com/resolution-centre.  Here, you will need to provide your contact information and the nature of your issue. You will receive an acknowledgment with a case number for reference purposes
• Contact our Contact Centre toll free at 1 866 743-2257
• Bring your issue to the attention of the branch manager or contact where you do your banking

Our aim is to bring full resolution to your issue within 10 business days. If we are unable to do so within this timeframe, we will advise you and continue to keep you informed of the progress.

Our team is here to help. Should the issue not be resolved to your satisfaction, you may contact the Complaints Officer by email or telephone as follows:

Email: caymancomplaints@cibcfcib.com

Tel: 345 815-2215 

Address: Complaints Officer, CIBC Caribbean, 25 Main Street, P.O. Box 68 Grand Cayman, Cayman Islands KY1-1102

You will need to provide the following information:

• Name and contact information, including email address
• The nature of the issue
• Details relevant to the issue and with whom it has already been discussed

We expect this to be the exception, but if the issue is not resolved following the steps above, you may consider escalating the matter, in writing, to the Country Manager

Country Manager’s Office
CIBC Caribbean
25 Main Street, P.O. Box 68
Grand Cayman
Cayman Islands KY1-1102

Please let us know why you remain dissatisfied, and the Country Manager’s office will ensure that your matter is reviewed objectively, fairly and reasonably and respond as quickly as possible.

If you are not satisfied with the way we addressed your complaint, you may contact the ombudsman or regulatory or oversight body in the country in which your account is held. You can find a list of holding and operating companies of CIBC in the Caribbean and the corresponding regulatory and oversight bodies in the countries where we do business here.